New Patients

Here at Ascend Health we do what we can to make the process of starting your recovery simple and straightforward. Starting treatment with us does require some basic information so that we can appropriately serve you as a healthcare provider.

If you have never received treatment for OUD (Opioid Use Disorder) or have not been to a detox facility, you will be subject to the buprenorphine induction process.

Please note that your first visit will take several hours due to this process to ensure your safety when taking buprenorphine for the first time.

Every new patient will need to fill out a patient intake during their first visit. These forms go over many data points regarding your medical and personal history and take up to 30 minutes to fill out. If requested, intake paperwork can be sent digitally to prospective patients to be printed and filled out at home.

Please arrive at your first appointment 30 minutes early to allow time to complete the intake forms. If you’ve filled out the paperwork at home, don’t forget to bring it with you. Forms must be completed before your appointment start time to be seen as scheduled.

Returning Patients

If you were a patient in the past, please reach out to the appropriate location to re-establish your treatment.

In the event you were formally discharged from our program for non-compliance, you will not be eligible to re-establish. However, if at the time of your discharge you were asked to attend in-patient treatment and have done so with successful completion. The provider may make an exception in these circumstances.

What to Bring

Valid Photo ID (Passport, Driver’s License, Military ID)

Insurance Card (If you don’t have insurance, we do also accept Self-Pay)

Insurance Eligibility

If requested, our team is happy to help check eligibility for interested patients. Using the Google form, submit your insurance information and our team will reach out to you. The use of the form requires you to sign into Google. Otherwise, please call the location you would like to be seen to see if we accept your insurance.

We currently accept NC Medicaid, BCBS PPO plans, Cigna, Medicare Part B, and some Medicare Advantage plans.